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Open Positions
Recruitment Management System
Customer Services Officer
Location
: Shalamar, Lahore
<p style="margin-top: 3.48pt; margin-bottom: 0pt; margin-left: 0in; text-indent: 0in; text-align: justify; direction: ltr; unicode-bidi: embed; word-break: normal;"><span style="font-size: small;"><span style="font-family: Arial; color: rgb(0, 32, 96);"><span style="font-weight: bold;">Location:</span> </span><span style="font-family: Arial; color: black;">Lahore</span></span></p><p style="margin-top: 3.48pt; margin-bottom: 0pt; margin-left: 0in; text-indent: 0in; text-align: justify; direction: ltr; unicode-bidi: embed; word-break: normal;"><span style="font-size: small;"><span style="font-family: Arial; color: rgb(0, 32, 96);"><span style="font-weight: bold;">Qualification:</span> </span><span style="font-family: Arial; color: black;">BBA from reputable university</span></span></p><p style="margin-top: 3.48pt; margin-bottom: 0pt; margin-left: 0in; text-indent: 0in; text-align: justify; direction: ltr; unicode-bidi: embed; word-break: normal;"><span style="font-size: small;"><span style="font-family: Arial; color: rgb(0, 32, 96); font-weight: bold;">Experience</span><span style="font-family: Arial; color: black;"><span style="font-weight: bold;">:</span> 2 – 3 years of relevant experience</span></span></p><p style="margin-top: 3.48pt; margin-bottom: 0pt; margin-left: 0in; text-indent: 0in; text-align: justify; direction: ltr; unicode-bidi: embed; word-break: normal;"><span style="font-size: small;"><span style="font-family: Arial; color: black;"><br></span></span></p><p style="margin-top: 3.48pt; margin-bottom: 0pt; margin-left: 0in; text-indent: 0in; text-align: justify; direction: ltr; unicode-bidi: embed; word-break: normal;"></p><p style="margin-top: 3.48pt; margin-bottom: 0pt; margin-left: 0in; text-indent: 0in; text-align: justify; direction: ltr; unicode-bidi: embed; word-break: normal;"><span style="font-size: medium;"><span style="font-family: Arial; color: rgb(0, 32, 96); font-weight: bold;">Responsibilities</span><span style="font-family: Arial; color: black;">: </span></span></p><ul><li><span style="color: black; font-family: Arial; font-size: small; text-indent: -0.38in; text-align: justify;">Leads, directs and controls all customer service policies, procedures, and activities so that they meet the organization’s overall business objectives and protect the organization’s customer relationships and public reputation.</span></li><li><span style="color: black; font-family: Arial; font-size: small; text-indent: -0.38in; text-align: justify;">Oversees and delivers the customer service budget; monitor the cost and effectiveness of activities to prioritize spending and resource allocation.</span></li><li><span style="color: black; font-family: Arial; font-size: small; text-indent: -0.38in; text-align: justify;">Ensures the implementation of systems, standards, targets, gaps and customer feedback mechanisms to monitor customer service performance and ensure that activities are efficient, consistent, reliable, and of high quality.</span></li><li><span style="color: black; font-family: Arial; font-size: small; text-indent: -0.38in; text-align: justify;">Ensures Product Service Offerings (PSO) KPIs are met and customer service champion ethnic is built.</span></li><li><span style="text-align: justify; text-indent: -0.38in; font-size: small; color: black; font-family: Arial;">Establishes a proactive CSC stance by maintaining a direct contact with customers, identifying customer needs and promoting Call Centre & Customer Call Traffic.</span><span style="text-align: justify; text-indent: -0.38in; font-size: small; color: black; font-family: Arial;"> </span></li><li><span style="color: black; font-family: Arial; font-size: small; text-indent: -0.38in; text-align: justify;">Liaises with Line Manager to ensure that customer service strategies and activities are integrated with other parts of the business and align with the overall corporate objective</span></li><li><span style="color: black; font-family: Arial; font-size: small; text-indent: -0.38in;">Identifies and exploit opportunities for additional business and improvement of customer satisfactory level.</span></li></ul>
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